Anana

What they say it does

TL;DR\ Hotels rarely see what guests wanted before they booked or why they didn't book at all. Anana captures the demand signals buried inside calls, chats, and emails, completing the commercial picture with the intent and friction that transaction data misses.\ \ Problem Hotels are good at measuring outcomes: bookings, revenue, channel mix, and occupancy. But the signals that explain those outcomes are buried across thousands of guest interactions. A family asks about connecting rooms and books elsewhere. Early check-in questions suddenly double. A repeat guest mentions an anniversary. At scale, these are commercial signals. They reveal where direct demand is breaking down, what guests repeatedly want, and where hotels can personalize, convert, or win guests back. Most hotels have no practical way to analyze this information at scale, so the insights disappear and their dependence on third-party distribution continues. Solution Anana turns these signals into a commercial intelligence